Thank you for booking a package and taking the first steps to transforming your home! We are so excited to work with you, ! Please read and electronically sign this service agreement which includes project details, rescheduling/cancellation policies, photo consent, payment details, and more. 

Client Agreement

This Agreement (“Agreement”) dated 03/08/2026 (“Effective Date”) is between Tidy Crescent Co. LLC (“Company”) and (“Client”).

The Client engages the Company to provide professional organizing services, which may include, but are not limited to: consulting, sorting, decluttering, purging, sourcing and purchasing of storage solutions, labeling, filing, categorizing, donation removal, electronic organization, third-party vendor coordination, packing, and unpacking (collectively, the “Services”).

The Company will perform Services in a competent and professional manner, in accordance with the terms outlined below.

Payment & Package Terms

Payment in full or a 50% non-refundable deposit secures your sessions and demonstrates commitment. If a deposit is chosen, the remaining balance is due no later than halfway through the purchased package hours (“Package”) to ensure continuity of services. 

If additional time is required beyond the purchased Package, it will be billed at the hourly rate of the selected Package in thirty-(30) minute increments, with a four-(4) hour minimum per additional calendar day. Alternatively, an additional Package may be purchased. See Appointments section for billing calculation.

By signing this Agreement, the Client authorizes the Company to charge the remaining balance to the payment method on file if the final invoice is not paid within 48 hours of receipt.

Tidy Crescent Co. LLC has a no-refund policy. We want you to be fully committed to the process of getting organized, and we will be fully committed to ensuring your satisfaction with final results.

Project Scope + Time Allocation:

Tidy Crescent Co. LLC offers several Packages for organizing and move management. Each Package includes a set number of organizer hours to be scheduled across one or more sessions and spaces, according to the Client’s priorities and the Company’s recommendations. While we estimate the time needed, actual completion depends on space size, number of belongings, client decision-making speed, and desired level of detail.

Packages must be used within 90 days from the date of purchase. At the end of 90 days, the rates and terms of this Agreement expire and a new working agreement must be signed for future projects.

Additional hours or Packages may be purchased at the agreed-upon rate.

Appointments 

Sessions are a minimum of four (4) hours per organizer on-site unless otherwise agreed upon by the parties. Client will be billed the four hour minimum for each organizer on site. Client agrees to have the work area accessible and ready at the start of the appointment to ensure the full session can be completed as scheduled.

Billable time begins at the scheduled start time and includes set-up, clean-up, and client consultation during the session.

The total billable hours for each session are calculated by multiplying the number of organizers by the session length. For example, if two organizers are present for a five-hour session, the total billable hours for that session will be ten (10).

The Company determines the number of organizers assigned to each session based on project scope, timeline, and efficiency.

Rescheduling + Cancellation

Client agrees to provide at least forty-eight (48) hours written notice to cancel or reschedule any session via text or email. Changes made with less than forty-eight (48) hours’ notice may incur a $375 rescheduling/cancellation fee, which will be deducted from the remaining package balance or invoiced separately. One courtesy waiver may be granted for illness or emergency at the Company’s discretion.

We understand that plans can change, such as move dates or renovation timelines. Please notify Tidy Crescent Co. LLC of any changes as soon as possible, and we will do our best to accommodate and adjust the schedule.

If the Client cancels or reschedules three (3) times within a sixty-(60) day period, all remaining package hours and eligibility for future booking will be forfeited for one (1) year from the last scheduled session. The Company reserves the right to reschedule sessions due to weather, travel delays, or unforeseen circumstances. Cancellations or delays initiated by the Client may extend the overall project timeline but do not extend the 90-day package expiration window.

Product Purchase + Shopping Service

To achieve the beauty and function you are desiring, we often suggest products to purchase. These purchases are optional but can greatly improve your space and long-term ease of use. Think of them as an investment in maintaining visually cohesive and functional organizing systems. Products are usually suggested after the decluttering phase, once you have decided what you are keeping.

All product purchase costs are the responsibility of the Client. When organization or storage products are purchased by the Company on the Client’s behalf, the Client agrees to reimburse the Company for the full cost of those items, including applicable sales tax paid at the time of purchase.

A Product Sourcing & Coordination Fee of 20% of the product cost will be applied to cover planning, sourcing, purchasing, transport, handling, processing, and associated administrative costs.

For smaller packages or à la carte services, time spent measuring spaces, shopping for products or processing returns may also be billed at the Company’s standard hourly rate per organizer, in thirty (30) minute increments, unless otherwise included in the Client’s selected Package.

The Company will make purchasing decisions based on the project plan, client style preferences, approved budget, and professional judgment. Tidy Crescent Co. LLC is not responsible for out-of-stock items, shipping delays, or damage caused by carriers.

All product costs and the sourcing fee are billed separately from your package.

Donations + Recyclables Removal

The Company will take one (1) carload of donations per session to the donation site most convenient for the Company unless an alternate plan is agreed upon in advance. Additional carloads may be accommodated at the Company’s discretion. 

Removal of recyclables, packing debris, or other materials beyond donation items is included only in certain packages and will be handled in accordance with the Client’s selected package. Any additional removal will be discussed in advance.

The Client is responsible for verifying items designated as trash or donation before removal from the Client’s location. The Company assumes no responsibility for items designated as trash or donation. Once items are removed from the property, Tidy Crescent Co. LLC assumes ownership to distribute as we see fit. If other parties need to be involved in the decision-making process, please make us aware before the items are removed from the property. These items may not be reclaimed once they are removed from the property as we often deliver them right away to a local donation center. 

Any donation, junk removal, or disposal fees will appear on the final invoice.

Heavy Items

For tasks involving items over 50 lbs, a third party may be required to ensure safe handling. This may include movers or other professionals. The Client may arrange third-party assistance or request that the Company coordinates with a trusted provider. Any third-party services will be billed separately, and the Company is not responsible for the quality, timeliness, or outcomes of these services.

Third-Party Services

Tidy Crescent Co. LLC makes every effort to coordinate and work effectively with third parties involved in the project, including movers, contractors, vendors, and other service providers. While we strive for smooth collaboration, the Company is not responsible for the quality, timeliness, or outcomes of services provided by third parties.

The Client is responsible for any agreements, payments, and arrangements made directly with third parties. Any coordination by the Company will be billed at the agreed-upon hourly rate per organizer plus a 20% markup for coordination and processing. The Client must be present to pay third parties directly at the time of service to avoid the markup.

The Company cannot guarantee the performance or reliability of third-party services and shall not be held liable for any damages, delays, or issues resulting from their work or actions.

Safety, Weather & Work Conditions

The Client agrees to provide a safe, healthy, and sanitary work environment, including the absence of mold, pests, animal waste, or other hazards, and access to a working bathroom. If pest infestations or other hazardous conditions are present, sessions will be paused or terminated until they have been addressed to a satisfactory standard, with written confirmation of any required treatment provided. Rescheduling fees may apply, and any delays or additional costs incurred as a result of addressing these issues will be the responsibility of the Client.

For the safety and well-being of our team, Tidy Crescent Co. LLC does not work in outdoor conditions or non-temperature-controlled spaces (such as garages, sheds, or attics) when temperatures exceed 90°F or fall below 32°F. If extreme temperatures are expected on the scheduled service date, we will coordinate with the Client to adjust the project plan or reschedule as needed. We appreciate your understanding and cooperation in helping us maintain a safe and efficient working environment.

Termination

This Agreement shall begin on the Effective Date and continue until the Package is completed or the purchased Package expires. The Client may terminate this Agreement if the Company fails to perform the Services as agreed; however, the Company is not required to refund any remaining prepaid Package or hours. The Company may terminate this Agreement at its discretion, particularly if the Client creates an uncomfortable or unsafe working environment or fails to pay in a timely manner. Any "banked" hours expire three (3) months from the date of final payment.

Confidentiality

Tidy Crescent Co. LLC and the Client acknowledge that due to the nature of services provided, Tidy Crescent Co. LLC may come into contact with confidential and personal information of the Client. Tidy Crescent Co. LLC shall not disclose any personal or confidential information of the Client and shall maintain the highest standards of confidentiality. 

Photo consent

Tidy Crescent Co. LLC would like to capture before and after pictures of the Client’s project. There is no identification, reference to location, or any information of a personal nature included when the photos are used for promotional purposes. Promotion purposes include, but are not limited to brochures, flyers, posters, presentations, social media posts, and website portfolios. 

Waiver and Release

The Client hereby releases, waives, discharges, and holds harmless Tidy Crescent Co. LLC from any and all liability, claims, and demands of any kind, whether in law or equity, arising from or related to the services provided by Tidy Crescent Co. LLC. The Client understands and acknowledges that this release discharges Tidy Crescent Co. LLC from any liability or claim that they may have against Tidy Crescent Co. LLC, including but not limited to bodily injury, personal injury, illness, death, property damage (whether tangible or intangible), or any other claim arising from the services/engagements provided by Tidy Crescent Co. LLC, both during and after the contract period.

Insurance

The Company agrees to obtain and maintain appropriate insurance coverage throughout the performance of its obligations under this Agreement, providing coverage against claims that may arise from the Company’s performance of the Services. While the Company takes reasonable precautions during all services, the Client is responsible for ensuring adequate insurance coverage for their personal property and belongings as they deem appropriate.

Moving Liability Disclaimer

The Company is responsible for packing items with care and intention using materials provided by or purchased on behalf of the Client. However, the Company is not responsible for any damage, breakage, or loss that occurs after items leave the property. This includes, but is not limited to, damage during transport, unloading, or handling by movers or other third parties. Once items are packed and the session is complete, the Client or the Client’s chosen moving company assumes full responsibility for the condition and handling of all packed items.

Point of Contact Requirement

To ensure clear communication and consistency throughout your project, the Client agrees to designate one primary point of contact who will make final decisions and provide direction to the Company and its team. This individual will be responsible for communicating the Client’s preferences, priorities, and instructions. If more than one party is involved in the project, the designated point of contact is responsible for consolidating input from all parties before relaying it to our team. In the event of conflicting instructions from multiple individuals, the Company will defer to the designated point of contact. The Company will not be held responsible for miscommunication, dissatisfaction, or delays resulting from inconsistent or unclear directives from multiple parties.

Travel Policy

Tidy Crescent Co. LLC makes every effort to assign organizers located closest to the Client’s project location in order to minimize travel time and related fees. However, scheduling is subject to team availability and project needs. 

For projects requiring any contractor or employee of the Company to travel more than 60 miles or more than one (1) hour one-way, the Client will be responsible for a $30 travel fee per organizer, per day. 

For projects requiring travel in excess of ninety (90) minutes one-way for multiple contractors or employees of the Company, the Client will be responsible for travel time, travel-related expenses, and any lodging required for the project. Every effort will be made to book comfortable, reasonable accommodations when required. 

Travel fees are finalized when the team is assigned and scheduling is confirmed. Any applicable travel fees will be reflected on the final invoice.

Relationship of the Parties:

The parties agree that Tidy Crescent Co. LLC, and its employees or subcontractors, perform the Services as independent contractors. Nothing in this Agreement shall be deemed to create any partnership, joint venture, or employer-employee relationship between the Client and the Company.

Yard Sign Acknowledgment

During scheduled service sessions, Tidy Crescent Co. LLC may place a small, temporary yard sign on the Client’s property while work is in progress. The sign is used solely to indicate that organizing services are underway and will be removed at the end of the session.

Client preference regarding yard sign placement may be indicated below.