Organized spaces that grow with you through life's phases.
Organized spaces that grow with you through life's phases.
WORKING AGREEMENT
Thank you for booking a package and taking the first steps to transforming your home! We are so excited to work with you, ! Please read and electronically sign this service agreement which includes project details, rescheduling/cancellation policies, photo consent, and payment details.
Project Details
Included in your sessions are decluttering and organizing of a certain number of areas in your home depending on the package you chose. This is in order to help us stay focused on accomplishing room by room and not making a bigger mess and leaving it that way!
Ultimate Package - 80 organizer hours - up to 6-8 spaces
VIP Package - 40 organizer hours - up to 4 spaces
Signature Package - 20 organizer hours - up to 3 spaces
Starter Package - 10 organizer hours - up to 2 spaces
*Organizer hours are calculated PER ORGANIZER. This means, if 2 organizers are present for a 5-hour session, the total amount of billable time for that day will be 10 hours. Depending on the scope of the project, we can use 2 to 4 organizers. If you have any questions or preferences, please let us know!
*Sessions are a minimum of 4 hours.
Payment
Payment in full or a 50% non-refundable deposit is required to schedule your sessions. If you choose the latter option, the remaining balance is due no later than halfway through your project.
Additional time may be added for a previously mutually agreed time, and it is agreed that the client will pay Tidy Crescent Co. LLC $75.00 per hour per organizer for each hour spent beyond the initial package, with a 4-hour minimum per session per additional calendar day. Alternatively, you may purchase an additional package.
Within 60 days your rates for new packages are guaranteed to be congruent with initial pricing. Beyond 60 days, these rates expire, and package rates for new projects are subject to current pricing.
Payment for a la carte hours will be paid prior to the session with an additional invoice.
Tidy Crescent Co. LLC has a no-refund policy. We want you to be fully committed to the process of getting organized, and we will be fully committed to ensuring your satisfaction with final results.
Rescheduling and Cancellation
It is our joy and passion to be able to serve you and other clients to help accomplish your dreams for your home. To maintain a positive working relationship, the policy for canceling or rescheduling sessions with any employee or contractor of Tidy Crescent Co. LLC is as follows:
We kindly request 48 hours notice for all cancellations so we may allow another valued client to take that time slot. Client must cancel or reschedule a session with a minimum of 2 days (48 hours) notice to avoid financial penalty. This includes any changes or customization made to packages, such as requesting a later start.
Cancellations received less than 48 hours in advance will forfeit $375 per day. If you have paid in full in advance and need to cancel with less than 48 hours’ notice, package balance will be reduced by $375 per canceled day (5 hours of service).
We understand sometimes sickness happens. One grace pass is extended for a sick child or extenuating circumstance outside your control. Beyond this, the cancellation fee will be applied.
In the event that the client cancels or reschedules 3 times within a 60-day period, the client forfeits all package balance and the ability to continue working with Tidy Crescent Co. LLC for a year from the date of the last service appointment.
We are committed to working with clients who are committed to keeping appointments. Thank you for your understanding!
Project Life Cycle
Packages must be used within 90 days from the date of purchase. Any credit remaining after 90 days is ineligible for a refund. At the end of 90 days, the rates & terms of this working agreement expire and a new working agreement must be signed for future projects.
Confidentiality
Tidy Crescent Co. LLC and the Client acknowledges that due to the nature of services provided, Tidy Crescent Co. LLC may come into contact with confidential and personal information of the Client. Tidy Crescent Co. LLC shall not disclose any personal or confidential information of the Client and shall maintain the highest standards of confidentiality.
Photo consent
Tidy Crescent Co. LLC would like to capture before and after pictures of the Client’s project. There is no identification, reference to location, or any information of a personal nature included when the photos are used for promotion purposes. Promotion purposes include, but are not limited to brochures, flyers, posters, presentations, social media posts, and website portfolios.
Donation Hauling
If the Client would like to take advantage of the donation haul-off service included in their package, the following terms will apply. Once items are removed from the property, Tidy Crescent Co. LLC assumes ownership to distribute as we see fit. If other parties need to be involved in the decision-making process, please make us aware before the items are removed from the property. These items may not be reclaimed once they are removed from the property as we often deliver them right away to a local donation center.
Product Purchase and Shopping Service
To achieve the beauty and function you are desiring, we often suggest products to purchase if we cannot first make use of what you have. These product purchases are not required but can greatly improve your space and sanity when used over the long haul.
Think of them as an investment in helping you visually keep your organizing systems intact. We usually suggest products after the decluttering phase has been done and you have decided what you are keeping.
All product purchase costs are the responsibility of the client. Up to 2 hours of online shopping are included with your 20 hour package at no additional charge. Full shopping service shall be billable at the hourly rate of $75/hr with a minimum of 1 hour. Full shopping services include in store and online shopping, picking up orders and returning unused items.
Scope: This package covers up to 20 organizer hours. If the project takes longer you agree for us to stay longer to complete the project. You will be billed at $75 per organizer hour.
Safety and Health Conditions
Tidy Crescent Co. LLC reserves the right to withdraw from or pause any project if they determine that the working conditions are unsafe or unhealthy. This includes the presence of mold, rodent or insect infestations, animal feces such as mouse droppings, or any other hazardous conditions. If such conditions are present, sessions will be terminated until they have been rectified and cleaned up to a satisfactory standard by the client or a third party, with written confirmation of pest control treatment provided. Any delays or additional costs incurred as a result of addressing these issues will be the responsibility of the client.
Weather and Work Conditions
For the safety and well-being of our team, Tidy Crescent Co. does not work in outdoor conditions or non-temperature-controlled spaces (such as garages, sheds, or attics) when temperatures exceed 90°F or fall below 32°F. If extreme temperatures are expected on the scheduled service date, we will coordinate with you to adjust the project plan or reschedule as needed. We appreciate your understanding!
Waiver and Release
The Client hereby releases, waives, discharges, and holds harmless, Tidy Crescent Co. LLC from any and all liability, claim, and demands of whatever kind of nature, either in law or in equity, which arise or may hereafter arise from any engagements with or services provided by Tidy Crescent Co. LLC. The Client understands and acknowledges that this release discharges Tidy Crescent Co. LLC from any liability or claim that they may have against Tidy Crescent Co. LLC, including but not limited to bodily injury, personal injury, illness, death, property damage (whether tangible or intangible), or any other claim arising from the services/engagements provided by Tidy Crescent Co. LLC, both during and after the contract period.
I have read the policies and procedures for working with Tidy Crescent Co. LLC and any employee or contractor of Tidy Crescent Co. LLC and agree to operate within this working agreement.
By signing below, you understand and agree with these terms.